My colleague, Evan Koblentz, has been doing a great job these past few days answering questions about an Adobe Acrobat version 9.4.5 bug that has caused problems for many. The bug, discovered in June by users, prevents the software’s search feature from properly highlighting results, says Koblentz, diminishing its worth in document reviews.
Several users took to Adobe’s forums to decry the lack of an effective corporate response. What can users do when a bug compromises an important software program? To find some perspective, I turned to a number of technology experts — Craig Ball, Albert Barsocchini, and Ted Brooks.
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