Lawyers are in denial to the point of delusion with respect to the reliability of keyword search and human review. U.S. District Court Magistrate Judge John Facciola put it best when he quipped that lawyers think they’re experts at keyword search because they once found a Chinese restaurant on Google.
We trust keyword search because we understand it. We trust manual review of documents because we grossly overestimate reviewers’ abilities to make sound, consistent decisions about relevance. “To err is human,” the bar seems to say, “but forgive us if we’d rather not divine just how error-prone reviewers really are.”
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