Four years later we’re still wondering. The LPO industry is like sex: There’s plenty of talk about it, but no one knows what goes on behind closed doors. Vendors will tell you that it’s really taking off—or is about to. They cite numbers in the billions of dollars, but these always seem to be projections.
What was missing was real-time data. So we decided to ask corporate law departments (but not their law firms) to tell us about their experiences. We asked not only whether they’ve made the leap, but, for those who have, where they’re sending work, what kind of work they outsource, what motivated them, and how they feel about the results.
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