Contracting for cloud computing services is not new—since 1964 businesses have relied on remote computing. Of course, 50 years ago the services were on mainframes and over telephone lines; today the cloud services are on servers across the Internet.

All kinds of businesses depend on cloud services, but departments often sign the cloud agreements without bothering to consult the organization’s IT department, much less management. As a result, management may not realize the importance of the cloud contracts until the contract ends and the customer cannot get its data, or get the data in the format it expects.

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