Technology is changing the way we interact with each other in profound and empowering ways. This change is generating new kinds of disputes, including many low value, complex, and multi-jurisdictional matters. It also is changing expectations among parties about how disputes should be resolved. Many parties are no longer willing to pay retainers to attorneys to fight with each other in courtrooms. Instead, parties expect that they should be able to report a problem at any time and get quick, round-the-clock support to have it resolved transparently and effectively. These expectations are putting pressure on courts to face the new reality: adapt or risk becoming irrelevant.
Almost every industry has been affected by the expansion of information and communications technology, from medicine to finance to entertainment. A practitioner plucked from each of those fields 30 years ago would find it difficult to recognize the modern equivalent in 2014. However, the legal field has not changed in a similar way. While there has been some progress over the past decades (including online legal research, e-filing, e-discovery, and outsourcing) legal practice today still bears quite a bit of resemblance to legal practice in 1984.
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