Many moons ago , I attended a corporate training session. To be honest, I can’t remember the content of the course. But one thing I do recall was a moment when the trainer took two pencils, taped them to his head, and spoke using an alien voice lecturing us to keep our antenna up at all times.
As ridiculous as this man appeared—and it was quite ridiculous indeed, I might add—he made his point. An effective professional is constantly taking the temperature of those around him or her. In the legal technology profession, this is especially applicable while gathering requirements for a system or project. A tool introduced without the implementation team understanding the end user community is a tool doomed to fail. Below are some quick tips on how to better connect with your clients to increase the likelihood of success on your projects.
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