E-discovery may have a simple name, but the actual process is highly complex. As demonstrated by the E-Discovery Reference Model (EDRM), there are numerous different steps to a single process, and one technological tool may work better for one part of the process than it does for another.
As a result, it may not make sense to rank e-discovery vendors on a simple “best to worst” continuum, especially given that the best technology choice is unique to each organization. In a recent report, “Critical Capabilities for E-Discovery Software,” Gartner tackled this problem by ranking e-discovery vendors in three main “e-discovery use cases”: complete EDRM e-discovery; data collection, preservation and early case assessment; and legal review.
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