During the past year, Thomson Reuters has talked to a large number of e-discovery users about what they like and don’t like in their current e-discovery solutions. Here’s the type of story we hear nearly every day: A litigator is in the middle of a critical e-discovery search. Her screen says, “Total elapsed time: 3 hours, 3 seconds.” She sighs in frustration, watching the hourglass tip over and over. She does not know whether the platform is actually searching or crashing. Panic is creeping closer—what will the client think?
We also heard concerns that e-discovery technology needs to be easier to use and there are issues around unpredictable pricing that lead to unnecessary strain on client relationships. We have identified four key components of reliable e-discovery platforms that allow users to act with confidence and take control of the e-discovery process. It is time for litigators to take control of that hourglass.
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