It would be pretty hard for anyone to argue against the fact that technology has significantly changed how most law firms do business. Technology has allowed companies to more effectively market to current and potential customers using everything from customer relationship management (CRM) tools to “geo-targeting.” Technology has enabled businesses to accept payments more efficiently, whether it be through the organization’s website, via payments providers like PayPal, or in the retail segment by just having the purchaser swipe their smart phone.
Yet despite some of changes to the business landscape that technology has enabled, many businesses still find themselves in disputes, whether with another business, a customer, disgruntled employee or any number of other situations. The cost to resolve these disputes can often be staggering, and also why 69 percent of companies reported having litigation budgets of $1 million or more in 2014, according to Norton Rose Fulbright’s May 2015 in-house counsel survey.
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