Most legal professionals execute legal holds manually, despite perceptions of lower risk and higher confidence when using automated hold processes, according to Zapproved’s Legal Hold and Data Preservation Benchmark survey of 457 attorneys, legal staff, record managers and non-legal staff responsible for legal holds.
The number of respondents using automated software for legal holds was at 46.2 percent in 2016, up from 36.2 percent in 2013, while 52.5 percent used manual processes, down from 57.2 percent in 2013. An additional 1.4 percent relied on verbal legal holds.
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