The information economy has led to an increase in the rate of change for organizations. As the volume and speed of information flow have increased, so has the need to address and adapt to change. Law departments are no longer immune to organizationwide changes or the information explosion. Therefore, law departments need to continuously update existing systems or implement new technology in order to improve efficiency, productivity and quality.
The best technology in the world, however, does not help much if it is not adopted fully and used every day by all lawyers, support staff and outside counsel. Maximizing adoption and use is critical to ensure change will be lasting and provide a return on investment in terms of saved time, reduced costs, accessibility of institutional knowledge, reduced risk and so on.
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