Unless it involves billable hours, law firms aren’t known for their glowing embrace of numbers. But as much as the data driven world is driving a shift in client expectations, so too is it forcing businesses to change the way they serve their clients.
While some may gripe about the change thrust upon them and the way they work, it (literally) pays to note that within all this data lie many solutions to business challenges. And one way to leverage such information for various insights is through the use of data metrics.
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