Measuring the details related to electronic discovery processing can provide insight into the efficiencies of the process and platform used. The use of metrics monitoring can help manage client expectations and evaluate the pros and cons of different approaches, as well as allow firms and companies to understand the impact of their technology investments.
Third-party vendors typically offer these tracking services, but in-house systems may also be established. Some of the key metrics to track include:
- Document Decisions Per Hour: Monitoring this rate can determine whether cost efficiencies are being met.
- Cost Per Document: This includes both the technology cost and the attorney review cost.
- Cost Per Non-Relevant Document: Clients may recognize significant savings by reducing expenses in this area.
- Relevancy Per Custodian: Knowing which custodians produce the most relevant material helps focus and streamline the review.
- Review Completion: Keeping track of the amount of material completed and pending review can help manage client expectations and keep the review strategy on course.
- Breakdown of File Types: Understanding the composition and file types in the document collection can help match the appropriate reviewer with appropriate material and provide costs savings.
