It sounded ridiculous. At least that’s what Hogan & Hartson’s Trevor Jefferies thought when he learned in August that he’d have to sit through a two-hour training session just to learn how to use the new phone system in his Houston office. But the litigation partner — like many of the recently converted who switched from old-fashioned PBX phones to Voice over Internet Protocol (VoIP) telephony — became a true believer in just a few days.
VoIP technology, which sends phone calls over a high-speed Internet connection instead of the telephone network, has been around for several years, but concerns over sound quality and bandwidth capacity prevented many law firms from becoming early adopters. Now many of those early concerns have fallen by the wayside and the migration to VoIP phone lines appears to have gained real traction. In the first half of this year in the United States, traditional phone companies have lost 150,000 lines per month, while VoIP services providers have added about 100,000 subscribers per month, according to TeleGeography Research, a market research firm based in Washington, D.C.
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