What Clinton's Email Troubles Can Teach Employers
Like the former secretary of state, too many businesses commingle work and personal traffic.
April 13, 2015 at 05:06 PM
6 minute read
One of the most striking aspects of the Hillary Clinton email controversy is how last century it all is. The secretary's technology troubles stem not from her use of a hot new app or the latest i-whatever device, but from email, that oldest of old-school platforms. Nevertheless, employers (and their lawyers) in both the private and public sectors can learn valuable lessons from the secretary's old-fashioned dilemma.
Clinton used a single private account for all of her email communications. By her description, she emailed many people on many occasions about many private and professional topics. To be sure, her communications, covering everything from her daughter's wedding plans to the international affairs of the most powerful nation on earth, presumably were a bit more consequential than those of the average worker. Still, her technology choices were the equivalent, in the private sector, of a chief executive officer using a private account for any and all company-related communications. Few if any corporations would knowingly sanction such a system. Nevertheless, it is not uncommon for employees to mix personal and business communications and newer technologies sometimes make that problem worse.
Although most companies still rely heavily on email, in some places email is being replaced by more “social” workplace communication tools. Yammer, for example, is a growing cloud-based social-networking application designed to facilitate communication and collaboration within an organization. Some describe Yammer as a kind of “internal Facebook.” To the extent that Yammer and similar platforms encourage both personal and business communications within a single application, employers may be inadvertently endorsing the same sort of mingling on employees' personal accounts.
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