Three years ago, I attended a presentation about technology-assisted review (TAR). At the beginning of the presentation, one of the panel members asked the members of the audience to raise their hands if they had ever used any TAR solutions before. No one raised his hand. Not a single person. Crickets.

Three weeks ago, I attended a similar presentation, this time about “TAR 2.0,” the “next generation” of TAR solutions. As before, the audience members were asked to raise a hand if they had used TAR in one of their projects. One hand went up. It was mine.

As I headed home, I asked myself, how is it — in a world in which we rely on predictive technology to book our travel plans, decide which songs to download and even determine who might be the most compatible on a date — that most legal professionals do not use predictive technology in our everyday client-serving lives?