Corboy & Demetrio was retained to represent airline passenger Dr. David Dao two days after he was unceremoniously removed from a plane. Cell phone video of his bloody removal went viral. At a news conference streamed live worldwide, I addressed what was a mounting sentiment – airline passengers were sick of being treated like cattle. I schooled the audience on the airline industry’s legal duty in the treatment of passengers as well as its common-sense duty. In only 18 days from the incident, we obtained a confidential settlement from the airline, pre-suit. It led to two congressional hearings on the subject and favorable changes in airline policies.

Recently, what’s been the most significant change in your practice area and how have you adjusted?

Mediation now dominates our practice area. Instead of persuading 12 individuals that our client is on the right side of a dispute, we have adjusted to the need of persuading just one.

Share an interesting fact about your firm that few know.