U.S. Federal Trade Commission building in Washington, D.C. Photo: Diego M. Radzinschi/ALM FTC's War on 'Dark Patterns' Derives From Years Opposing Deceptive Practices, Ex-Agency Leaders Say
"Sellers have always been trying to make consumers stay as customers and will go to great lengths to make it difficult for consumers to simply want to quit the company," said David Vladeck, former director of the FTC's Bureau of Consumer Protection.
June 20, 2024 at 06:59 PM
4 minute read
The Federal Trade Commission's recent litigation against online businesses for allegedly deceptive and onerous cancellation policies derives from the agency's long history of opposing corporate deception that predates the widespread use of the internet, former FTC leaders said this week.
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