Credit: Tada Images/Adobe Stock 'Kafkaesque Experience': Lawsuit Claims Loan Servicer 'Failed' Teachers Seeking Forgiveness
The lawsuit alleges that the servicer has created "unprecedented backlogs of borrower complaints" through "dysfunction and poor customer service."
July 25, 2024 at 03:41 PM
2 minute read
What You Need to Know
- The American Federation of Teachers represents 1.8 million public employees.
- MOHELA services more than 8 million federal student loan borrower accounts.
- Selendy Gay filed a complaint on behalf of AFT, accusing MOHELA of systemic deficiencies.
The American Federation of Teachers is suing federal student loan servicing company MOHELA for alleged "systemic failures" that have prevented some borrowers from receiving student debt forgiveness under a government program, among other alleged harms.
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