There are two kinds of innovation: The incremental kind, as simple as faster Internet speeds , and disruptive innovation — think digital cameras or products that kill an entrenched industry. When it comes to the latter, the deck appears stacked against law firms.
In his book, “The Innovator’s Dilemma,” Clayton Christensen lays out three fundamental principles of disruptive innovation: They leverage technology; change the method of delivering services; and offer competent services at a lower cost.
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