The computer age brought a dramatic shift in the manner in which we communicate with each other. Professional conversations now take place over a smartphone or web camera. Many businesses have installed chat software to facilitate conversation between employees in the same office.
It should come as no surprise, then, that the manner in which we communicate in our personal lives also has changed dramatically. In no place is that more evident than social media. The average American spends 7.6 hours per month communicating via social media. Now social media are changing the way that risk managers and insurance companies investigate claims.
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