We lawyers are so good at talking. So why do we have so much trouble communicating? Partly it’s because communicating is about much more than talking. It’s also about thinking, listening, analyzing, strategizing, body language, being sensitive, flexible, etc.
The reason for partners, especially, to focus on effective, candid communication is because feedback is a key characteristic of high-performing workplaces. Think about it: A law firm where problems are aired and dealt with effectively has got to be more successful than one where performance issues never even get raised or, once raised, aren’t dealt with properly. So if you improve your firm’s ability to give and get feedback, you will have a more successful business.
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