The disappearance of thousands of White House e-mails bruised the Bush administration’s credibility this spring and gave the media and Democrats in Congress plenty of reasons to suspect negligence, abuse or wrongdoing. But the episode was more than grist for investigative reporters, bloggers and political junkies. It offered key lessons for executives and in-house lawyers at any large company, organization or government agency.
But to find those lessons, we must strip the story from its political trappings and see it for what it was: a colossal records management failure not unlike those that take place at companies on a regular basis.
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