While law firms claim to be client-focused, Catherine Alman MacDonagh, COO and co-founder of the Legal Sales and Service Organization, says that a huge gap remains between how law firms and their clients define client focus. And sometimes, clients are not aware that they are being asked by firms for satisfaction feedback. MacDonagh explains how to crank up the volume on the voice of the client. Otherwise, your client is another firm's very likely prospect.
February 04, 2008 at 12:00 AM
1 minute read
The original version of this story was published on Law.com
Law firms really need to listen to their clients in order to elevate their service.
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