The first chart lists the 71 insurance companies with the fewest upheld complaints against them, or the best performers of 2014—each of which achieved a complaint ratio of 0.00. Although these companies all have the same complaint ratio, they are ranked differently because of the differences in their average annual premiums.
The second chart reveals the opposite side of the spectrum; it lists the 25 auto insurers with the worst performance record for the calendar year 2014. In that chart, the company with the highest (worst) ratio is listed first; the company with the lowest ratio is listed last.
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