It’s a slogan we all know: Customer satisfaction is priority number one. No different than a customer-salesperson relationship, a client embroiled in a domestic violence case who hires an attorney is looking for a positive result. Nonetheless, the attorney needs to manage the client’s expectations by properly informing the client of the intricacies and unpredictability of the legal process, and the client needs to understand the realistic potential outcomes.

If the lawsuit necessitates that an expert be retained, the attorney and expert need to have a relationship built on trust. This is particularly important so they can each manage the other’s expectations. How can this be accomplished? Generally, managing is a proactive, continuous effort that will change depending upon new information and developments in the case. While the attorney and client need to be on the same page regarding the client’s expectations—which may change over time—the expert is not an advocate for the client. The expert is like an umpire calling balls and strikes, without regard to which side wins.

Attorney-Expert Managing Guidelines

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