When Plaintiffs Raise Claims of Platforms Behaving Badly

Consumers and businesses should be able to control their financial assets and investments through use of electronic cryptocurrency platforms with confidence. What happens, however, when these platforms do not function properly or the platform operators work against their own users? Does the user have any remedies? A series of rulings over recent months provides little encouragement for plaintiffs.

July 19, 2021 at 01:00 PM

18 minute read

The vision of consumers and businesses being able to directly control their own financial assets and investments through use of electronic cryptocurrency platforms rests upon the idea that when users seek to use such platforms they will in fact function properly and that the platform operators will not work against their own users. But what happens when a user charges that the platform and/or its operator in fact behaved badly and that the user was injured as a result? Irrespective of whatever contract claims the user might try to assert under the particular terms of the platform's user agreement, does the user have any common-law tort remedies?