Have You Got the Right Virtual Platform for Your Arbitration?
While no technology can eliminate the possibility of human error completely, secure, best practice dispute resolution technology goes a long way to minimize the risk of complications arising and potentially impacting the process.
August 05, 2022 at 02:30 PM
6 minute read
The shift to the virtual environment, brought about by the COVID-19 pandemic, changed many aspects of legal practice—possibly none more so than the conduct of court proceedings and arbitration hearings.
Virtual hearings enabled continuity over the past two years, and the mix of virtual and hybrid (i.e., in person and virtual) hearings continue to be embraced around the world for their cost and time efficiencies, as well as their environmental benefits.
Much has been written about evidentiary issues posed by the virtual environment, including how witness or expert evidence is evaluated through a screen and the potential implications of uneven access to technology. What has not been widely discussed are the technical issues and inadvertent human errors that can occur during an online hearing, the implications these might have for parties to an arbitration process, and most importantly, the positive steps that can be taken to manage any such risks arising in the virtual setting.
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