Credit: dennizn/Shutterstock.com WhatsApp With Transparency? Off-Channel Communications Settlements Leave Questions
Following a sweep investigation, financial regulators recently unveiled a string of settlements with large institutions arising out of employees' use of unauthorized or "off-channel" applications such as WhatsApp for business-related communications. A closer look at the settlements reveals some takeaways regarding the regulators' approach to resolving multiple cases with similar issues, and that approach appears to be largely one-size-fits-all, with limited transparency.
November 02, 2022 at 11:00 AM
15 minute read
Following a sweep investigation, financial regulators recently unveiled a string of settlements with large institutions arising out of employees' use of unauthorized or "off-channel" applications such as WhatsApp for business-related communications. The sweep was widely publicized, and at a high level, the resulting charges are not necessarily surprising. However, a closer look at the settlements reveals some takeaways regarding the regulators' approach to resolving multiple cases with similar issues, and that approach appears to be largely one-size-fits-all, with limited transparency.
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