Today’s small law firms share an essential need: managing the business side of law in the face of significant competitive and economic challenges. In addition, as firms receive an escalating influx of communication and documents, the need to manage risk increases. Lawyers cannot afford to overlook e-mails, documents, research, discussion notes, appointments or calls. Significant oversights can have devastating impact on clients and result in missed deadlines or even a malpractice claim.
How are firms effectively meeting these challenges? To stay competitive, some are finding systematic new ways to improve client service and target their marketing based on business trends. To contain costs, many are streamlining workflows. To combat information overload and reduce risk, firms are improving their document, matter and financial management, as well as collaboration among partners, attorneys and staff. The net result can be greater overall practice effectiveness.
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