ORPORATIONS today are acutely aware of the importance of their communications with the outside world. Most companies have developed – and strictly enforce – policies respecting communications with the public, securities analysts, shareholders and the media. Perhaps the most complex area of corporate communications – and therefore the area with the greatest need for well-designed procedures – involves communications with governmental regulators, particularly in the Environmental Health and Safety (EH&S) area. In today’s heavily regulated business environment, companies typically engage in hundreds of communications with EH&S regulators, ranging from communications regarding significant permitting or enforcement actions, down to informal communications between mid-level employees and their agency counterparts.
Communications with EH&S regulators that are false, misleading, inaccurate or untimely can hurt the trust that companies strive to develop with their regulators. Worse, they can lead to significant civil, or even criminal, penalties. Frequent communications with EH&S regulators are unavoidable. It is imperative, however, that these communications be accurate, complete and timely.
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