Across the country, law firms’ pricey knowledge-management initiatives may finally be starting to pay off. Everywhere, firms are assembling searchable troves of “best practice” documents containing memoranda on Hart-Scott-Rodino filings, bridge loan agreements and every other legal topic imaginable.
But knowledge-management’s leading lights are still figuring out how to capture knowledge from e-mail, the most widely used application on a lawyer’s desktop.
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