We have all read online reviews for a restaurant to try, a hotel to stay in, a new place to visit. Whether it be Yelp, Trip Advisor, Google or even Facebook, these reviews can be the "make it or break it" in deciding whether to try something new. Nowadays, these reviews are a major factor—potentially the sole factor—in determining which restaurant to go to on the weekend or which hotel to stay at during a vacation or what new experience to try with family and friends. Some of these reviews can be long and passionate. Some even highlight the top "best" reviews and the top "worst" reviews. Some may include photographs, videos or even specific names of employees the customer interacted with. For instance, looking at a restaurant review online could potentially dictate exactly what an individual will order for dinner from a critic's picture and description. Not only can these reviews heavily influence someone's decision in trying something new (or not), but they can adversely affect the business of a restaurant, hotel, or other business entity with no opportunity for recourse. Negative online reviews, in particular, can cause people to avoid a certain restaurant or business entirely and even permanently tarnish a business entity's reputation. One must wonder—when does an online review cross the line into a legally actionable defamation claim on part of the reviewed business?