The Internet is having a profound effect on the development of the alternative dispute resolution (ADR) process. It is used as a means for the resolution of conflict both directly, through the Uniform Domain-Name Dispute-Resolution Policy process, and indirectly, by offering traditional ADR process opportunities to remote parties. While Internet applications of ADR are neither technologically nor legally restricted to disputes arising out of Internet transactions, it seems to be particularly suitable for the resolution of e-commerce disputes when parties are frequently located far from one another.

ADR is commonly understood to encompass any dispute resolution process for disagreeing parties to resolve their difficulties without litigation. It is a collective term for the ways that parties can settle disputes, either with or without third-party assistance.

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