Controlling the quality and cost-effectiveness of legal services is now being studied more carefully by managing partners and management committees of progressive law firms. The cost-effective performances of the partners and employed lawyers are being evaluated in light of: (1) the quality and timeliness of services provided; (2) the value of the client work performed (by law firm standards); (3) the client’s perception of the value of the legal services; and (4) the cost of the services provided.
A firm’s success in controlling the quality and cost-effectiveness of providing legal services will be in direct proportion to the firm’s ability to manage its personnel, facilities and economics. Implicit in this is the extent to which the partners are able to: (1) reach a consensus about the firm’s role, i.e., satisfying clients and enabling the firm to achieve its ultimate objectives; (2) agree upon how they would like others—existing and potential clients, members of the bar and potential recruits—to know it; (3) reach a consensus about the type culture the firm should have; (4) establish performance standards, i.e., economics, case load, quality, timeliness of services; and (5) measure the actual performance in light of the established standards.
Standards to Be Set
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