The Great Recession has forced general counsel and corporate legal departments to change their approach to outside counsel. They’re looking closely at how firms are hired, how many firms are hired and how firms bill them for work. Does this extra scrutiny mean that clients are more forthright in acknowledging what they don’t like about their outside counsel?
We asked in-house and outside counsel to tell us what irks them about their opposite numbers. Knowing from previous experience that lawyers are leery about losing business or destroying business relationships, we granted them anonymity so that they could say what’s on their minds. What follows is a summation of the complaints that they and their outside counsel have aired, as well as some suggestions on how to solve vexing problems. (Hint: Keep talking.)
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