A hotel doesn't have great service because it has 7,000 thread-count sheets, premium mattresses, or the finest marble floors. Hotels distinguish themselves by service based on how easy the staff makes it for the guest to enjoy the hotel. But a "good lawyer" is traditionally considered someone who combines high analytical, researching, and writing skills. Protected by a lack of competition for generations, lawyers were under little pressure to better serve their clients, even if the product was highly tailored to a particular client.