On an afternoon like any other, a new lawsuit lands on an insurance company adjuster's desk. They learn that an employee driving a commercial motor vehicle for its insured crashed into and injured someone on a nearby highway. The insured's employee is at fault per the police report. The person claims to have lasting neck and back injuries, which required surgery a few months ago. The insurance adjuster assigns counsel to begin litigating the case for its insured, now turned defendant. Three months into discovery, the defendant's counsel finds a would-be opening. The plaintiff had a similar accident five years ago and reported hurting their upper back. The adjuster and the attorney are relieved—this is now an eggshell plaintiff case.