Being a general counsel is no easy task. GCs must engage in high-stakes, emotionally charged conversations; tell uncomfortable truths; and pry open the story beneath the surface. Here are four keys to unlocking the fortress of fear that can surround difficult discussions in the workplace.
Key No. 1: Say what the conversation will not cover. All listeners fill in the gaps. I see jurors do this: They hear a few facts, their brains start scanning for similar scenarios, and they project what they think happened or will happen.
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