Anyone reading “The Tipping Point”? It’s rapidly becoming required reading for corporate America. Its “big idea?” You can do everything right, get an A+, score off the charts, and it all means zip unless you find the one thing that tips you across the goal line. It’s the pivot point, the fulcrum, the proximate cause (see, law school does pay off), without which your hard work ends up a useless pile of good intentions. Employment issues with which in-housers are daily involved – investigations, policy writing, trial strategy – all have pivot points. Like Waldo, they are sometimes obscured but never completely hidden.
Let’s say there is an investigation of supervisor misconduct. The evidence nails him. Still, no investigation is complete until the accused gets his say. Can the place of an interview be a pivot point? It sure can, as we discovered to our chagrin.
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