Agreeing to arbitration was supposed to be as easy as clicking a button, but Live Nation was unable to show that a man seeking to sue the company actually clicked any of the buttons indicating his consent to arbitrate.

U.S. District Judge Mark Hornak of the Western District of Pennsylvania on Monday denied the global entertainment company’s efforts to compel arbitration, and found instead that the company failed to prove that plaintiff John Egan visited any of the company’s web pages where he would have agreed to arbitration.

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