Ikea Sued Over 'Feeble' Product Recall Efforts in Wake of Fatal Tip-Over Incidents
The class action comes less than six months after Feldman Shepherd attorneys secured a $46 million settlement from Ikea over a fatal tip-over incident involving a MALM, in which a toddler was killed.
May 11, 2020 at 07:38 PM
4 minute read
Attorneys who have recovered nearly $100 million from Ikea in recent years over fatal dresser tip-over incidents have filed a class action lawsuit against the furniture company, alleging its efforts to recall the MALM dresser have been "feeble."
Attorneys with Feldman Shepherd Wohlgelernter Tanner Weinstock & Dodig, along with lawyers from Francis Mailman Soumilas, sued Ikea in the U.S. District Court for the Eastern District of Pennsylvania, alleging the company has failed to conduct proper outreach in its recalls of the MALM dresser and has failed to provide full reimbursements for the unsafe furniture. The lawsuit, Dukich v. Ikea US Retail, alleges violations of the state Unfair Trade Practices and Consumer Protection Law, as well as breach of warranty and negligence.
"Despite knowledge that its chests and dressers were unstable, unsafe and unfit for normal use, IKEA's recall efforts have been woefully inadequate and ineffective in advising consumers of the recall, removing these dangerous products from consumers' homes and reimbursing consumers for the full purchase price of the subject defective and dangerous chests and dressers," the 48-page complaint, filed May 6, said.
The class action comes less than six months after Feldman Shepherd attorneys secured a $46 million settlement from Ikea over a fatal tip-over incident involving a MALM, in which a toddler was killed. That death occurred after Ikea initially agreed to recall the dresser.
In 2016, the Swedish company had also agreed to a $50 million settlement in a suit lodged by Feldman Shepherd attorneys. That settlement involved three families whose children were killed in tip-over incidents involving MALM dressers as well.
Instead of focusing on personal injury claims, the lawsuit filed last week accuses the company of "deliberately carrying out a feeble and ineffective recall campaign that Ikea knew would not reach most American consumers; and engaging in other fraudulent or deceptive conduct which created a likelihood of confusion or of misunderstanding."
Minnesota residents Diana and John Dukich, who bought a MALM dresser in 2012, filed the lawsuit, which notes that Ikea recalled the MALM dresser both in the summer of 2016 and in fall 2017. The recall, however, was problematic, the Dukiches allege, because the company did not contact purchasers through mail, email, text or other methods of direct communication.
Also, the suit contended that, although Ikea promised full refunds, that turned out to be "a mirage," since many customers were given gift cards for Ikea merchandise.
According to the lawsuit, the Dukiches sought to get a full refund on their MALM dresser, but so far have been unable. The lawsuit also contended that their experience was not unique and cited other complaints that have been made to the company about lagging refunds on social media sites including Reddit, Facebook, Twitter and Yelp.
The complaint also noted that, since the initial 2016 recall, there has been at least one death and 91 additional injuries.
"Ikea failed to communicate accurate and understandable information in a timely and effective manner to the public about the defective chests and dressers, the hazards they presented to children, and the availability of refunds and wall-anchoring services," the complaint said.
In a press statement, an Ikea spokesman said that, since the 2016 recall, the company has been investing millions to communicate about the recall and tip-over prevention, using paid advertising, social medial, email and press outreach. The spokesman said more than 1.5 million chest of drawers have been addressed through the recall, with more than 1 million requiring additional wall attachment kits and nearly 500,000 receiving full refunds. The spokesman also said the company to provide warnings about the importance of using proper wall restraints.
"Ikea is committed to helping move the entire industry ahead when it comes to product safety. In addition to the new app and ongoing communication efforts, the company has continued to invest in product development and testing, leading to innovative solutions to further enhance safe use," the spokesman said.
Feldman Shepherd attorney Alan Feldman, who, along with Daniel Mann and Edward Goldis, filed the suit for the Dukiches, said in an emailed statement, "Ikea recalled the MALM and more than 100 other model dressers because Ikea knew they were dangerously unstable and had caused the death of too many children. Unfortunately, the recall was halfhearted and poorly executed, leaving millions of unsafe dressers in childrens' bedrooms throughout the country. We brought this class action to seek redress for a nationwide class of consumers who were sold defective dressers, and to compel Ikea to honor the commitment it made to remove these dressers from the homes of consumers."
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
NOT FOR REPRINT
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
You Might Like
View AllFederal Judge Dismisses Digital Privacy Suit Against E-Commerce Company
4 minute readFederal Judge Finds Neiman Marcus Liable in Personal Injury Suit for Unsecured 13-Pound Painting
4 minute readCopyright Claim Against Louis Vuitton Pattern Allowed to Proceed, Judge Rules
5 minute readLaw Firms Mentioned
Trending Stories
- 1Social Media Celebrities Clash in $100M Lawsuit
- 2Federal Judge Sets 2026 Admiralty Bench Trial in Baltimore Bridge Collapse Litigation
- 3Trump Media Accuses Purchaser Rep of Extortion, Harassment After Merger
- 4Judge Slashes $2M in Punitive Damages in Sober-Living Harassment Case
- 5Georgia Supreme Court Honoring Troutman Pepper Partner, Former Chief Justice
Who Got The Work
Michael G. Bongiorno, Andrew Scott Dulberg and Elizabeth E. Driscoll from Wilmer Cutler Pickering Hale and Dorr have stepped in to represent Symbotic Inc., an A.I.-enabled technology platform that focuses on increasing supply chain efficiency, and other defendants in a pending shareholder derivative lawsuit. The case, filed Oct. 2 in Massachusetts District Court by the Brown Law Firm on behalf of Stephen Austen, accuses certain officers and directors of misleading investors in regard to Symbotic's potential for margin growth by failing to disclose that the company was not equipped to timely deploy its systems or manage expenses through project delays. The case, assigned to U.S. District Judge Nathaniel M. Gorton, is 1:24-cv-12522, Austen v. Cohen et al.
Who Got The Work
Edmund Polubinski and Marie Killmond of Davis Polk & Wardwell have entered appearances for data platform software development company MongoDB and other defendants in a pending shareholder derivative lawsuit. The action, filed Oct. 7 in New York Southern District Court by the Brown Law Firm, accuses the company's directors and/or officers of falsely expressing confidence in the company’s restructuring of its sales incentive plan and downplaying the severity of decreases in its upfront commitments. The case is 1:24-cv-07594, Roy v. Ittycheria et al.
Who Got The Work
Amy O. Bruchs and Kurt F. Ellison of Michael Best & Friedrich have entered appearances for Epic Systems Corp. in a pending employment discrimination lawsuit. The suit was filed Sept. 7 in Wisconsin Western District Court by Levine Eisberner LLC and Siri & Glimstad on behalf of a project manager who claims that he was wrongfully terminated after applying for a religious exemption to the defendant's COVID-19 vaccine mandate. The case, assigned to U.S. Magistrate Judge Anita Marie Boor, is 3:24-cv-00630, Secker, Nathan v. Epic Systems Corporation.
Who Got The Work
David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
Who Got The Work
Greenberg Traurig shareholder Joshua L. Raskin has entered an appearance for boohoo.com UK Ltd. in a pending patent infringement lawsuit. The suit, filed Sept. 3 in Texas Eastern District Court by Rozier Hardt McDonough on behalf of Alto Dynamics, asserts five patents related to an online shopping platform. The case, assigned to U.S. District Judge Rodney Gilstrap, is 2:24-cv-00719, Alto Dynamics, LLC v. boohoo.com UK Limited.
Featured Firms
Law Offices of Gary Martin Hays & Associates, P.C.
(470) 294-1674
Law Offices of Mark E. Salomone
(857) 444-6468
Smith & Hassler
(713) 739-1250