As I have discussed in several articles, and innumerable writers have discussed in their pieces, changes in the discovery world have made that world very difficult to navigate. To pick but a few examples of the changes: with the pandemic and the working from home that has resulted for companies (potential clients) and law firms, IT security has become a greater issue than it has been in over 20 years; the pandemic has also led to data being stored in numerous locations (part of the IT security issue), which has led to issues of data identification and collection; and, the development of new versions of IT solutions as well as completely new solutions has changed the requirements for digital expertise amongst e-discovery technical staff. The effects of more than one of those changes (as well as other changes) happening at the same time more than doubles the confusion in the atmosphere.

There are now several consultancies that offer guidance to potential customers – principally law firms or the firms’ end clients—of e-discovery services as to how to determine which e-discovery service provider would be the best fit for the customer. In this month’s article, I shall discuss how those consultancies work and what their benefits and drawbacks are.

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