Marcie Borgal Shunk Smart Strategy
|- A Cautionary Tale
I've Got the Power: Shifting Dynamics See Talent Replacing Clients as Driving Force
The legal industry is at a tipping point. Talent holds the cards and will for some time as law firms sort out how best to reimagine their structure, recruitment efforts, retention and professional development.
May 19, 2022 at 11:26 AM
9 minute read
Law Firm Management Marcie Borgal Shunk
Smart Strategy
|- A Cautionary Tale
The year is 2002. Corporate clients are not happy. A new market research report shows dismal levels of client satisfaction with law firms. Key findings highlight law firms' lack of responsiveness, failure to keep up with clients' changing needs and poor value. The rising adoption of e-billing gives clients greater access to data and quickly they, led by insurance companies, begin to wield newfound knowledge to usurp power from law firms. Clients start calling the shots.
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