Anu Thomas, executive director of Esperanza Immigration Legal Services. Courtesy photo Feels Like Family: Our Clients Feel Heard. Do Yours?
We have heard time and time again from clients that they feel EILS handled their case with the care and attention one typically affords a family member. Turning an introspective eye to who we are and what we do, I distilled what I believe are the core factors that have created this environment of belonging.
August 12, 2022 at 01:25 PM
5 minute read
In the year I have been the executive director of Esperanza Immigration Legal Services (EILS), I have witnessed something here that I had not seen before either in the private or public legal sector: clients who say they feel like family. We have heard time and time again from clients that they feel EILS handled their case with the care and attention one typically affords a family member. Turning an introspective eye to who we are and what we do, I distilled what I believe are the core factors that have created this environment of belonging.
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