Law Firm Innovators 2023: Troutman Pepper Hamilton Sanders
Led by the firm's client experience department, Troutman Pepper Plus engages with clients through feedback and listening, then partners with clients to develop resources and tools that meet their individual needs.
June 12, 2023 at 02:30 PM
3 minute read
Q&ABy The Legal Intelligencer
Troutman Pepper logo
Troutman Pepper Hamilton Sanders
Troutman Pepper Plus is a unique client value program combining the services of the firm's skilled attorneys with the expertise of our business teams to provide tailored value-add offerings to clients. Led by the firm's client experience department, Troutman Pepper Plus engages with clients through feedback and listening, then partners with clients to develop resources and tools that meet their individual needs.
The program is unique in how it leverages the skills and experience of the firm's business teams to serve clients. In many firms, administrative departments focus on the business of the firm. With Troutman Pepper Plus, the firm has empowered administrative teams—including our client experience, innovation, pro bono, HR, IT, pricing, and diversity teams—to also support our clients. These teams partner with our attorneys and clients directly to advise on in-house best practices, design and implement custom technology solutions built by our digital transformation team, provide benchmarking information, and launch attorney-client partnerships related to strategic goals and priorities.
Necessity is the mother of invention. What need was your firm inspired to address with your innovation?
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