It is inevitable. At some point, every company in the consumer product and services industry in Pennsylvania will find itself on the other end of a consumer complaint filed with the Pennsylvania Office of Attorney General. For some companies, these complaints are one-offs, settled informally with a consumer protection agent acting as a mediator. For other companies, these complaints become full-blown government investigations and enforcement actions. While a variety of consumer protection statutes apply to the Pennsylvania consumer product and service industry, the attorney general relies upon the Unfair Trade Practices and Consumer Protection Law most. Below is a list of the most common questions that companies ask me during these investigations—and my answers.