La-Toya Hackney of Saint-Gobain North America. Courtesy photo La-Toya Hackney of Saint-Gobain North America. Courtesy photo

La-Toya Hackney, Saint-Gobain North America

What's the one piece of advice you would give someone when dealing with a crisis?

The best advice I would give is to exercise empathy before problem solving. Both are equally important to finding a solution and typically when someone or a company is dealing with a crisis, they want to be seen and heard, and reassured that there is a way through to solve the concerns.

In a year with a lot of uncertainty, what was your biggest professional challenge?