Jami McKeon, chair of Morgan Lewis & Bockius. Courtesy photo. Jami McKeon, chair of Morgan Lewis & Bockius. Courtesy photo.

Morgan, Lewis & Bockius

Jami McKeon, firm chair, answered the questions.

What's one of the biggest challenges law firms face today?

Leveraging technology wisely and effectively in both our client service and our operations is a challenge for all professional service firms. We learned much about the benefit of technology during the pandemic, as our strong tools allowed our team around the globe to remain connected in a meaningful way with one another and our clients. But developing technology tools will also improve efficiency in client service, accelerate learning and development, and help ensure consistent excellence in our services. Developments in AI, specifically, will provide us with opportunities to leverage our vast reservoir of work product in ways not previously available, and to improve efficiency and efficacy in our operations. Our recent partnership with Thomson Reuters to collaborate on new AI–driven legal products reflects our commitment to be a leader in this effort.