This is the month, the year — heck — the decade of lawyers needing to deliver outstanding service to their clients. The components of great service include understanding the client’s business, being incredibly responsive, communicative and accessible and looking for opportunities to make the client’s life and business world better. Here is the good news: You do not have to do this alone. In fact, you should not be doing this alone.
You and your secretary, messenger, file clerk, receptionist, human resources manager, office manager, librarian and everyone on your staff who is not a practicing attorney is part of your team. Try not to think of them as your employees but rather as ambassadors for what you do as a lawyer.
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